This document called “General Terms and Conditions of service” establishes the terms and conditions which govern the contractual relationship between the user (or “buyer”) and Planet Fans (or “Seller” ). The user, using the web site accepts www.planetfans.it integrally the following rules for all that visit, uses, or buy from the same site. It is therefore recommended to carefully read the following and, if in disagreement, it is not recommended to continue to use the web site.
1.2 Web site content.
The standards expressed in this document governing all the inserted into web site www.planetfans.it and specifically all of the services/products for sale, such as purely by way of example but not exhaustive package “transport-stay-ticket package, “transport-ticket package, “stay-ticket package, “transport-stay” or just stay and ancillary services.
How to Purchase packages
2.1 package selection.
By accessing the page “events” of the web site the user can choose to list the event in his or her interests and select a set of services required in the form of ‘package’. To the main services offered within the package can be combined, at the discretion of the user, further services denominated accessory services. After you have selected the required services within the package, please indicate the number of people. Then you must check the package that you want to purchase and the total price. You will then need to view the following documents that the user is obliged to read carefully: the regulation for the participants minors, the cancellation policy, the terms of service (this document). In the case where the selected package is immediately available will be possible to proceed immediately to the purchase, otherwise it will be possible to carry out immediately the reservation of a package via the appropriate form and purchase the package at a later time to the confirmation by Planet Fans. The only booking of the packet is not binding on the Parties. At the time of purchase will be required to register for the web site as indicated in the next paragraph. At the time of purchase and must be in possession of the data of the participants (name, tax code, residence address, Address of reception).
2.3 Username and Password.
At the time of purchase you will need to enter a user name and password that will allow the user to access his own reserved area within the website, download the documents relating to packages purchased (voucher and invoices) and check for any communications from Planet Fans. You are responsible for maintaining the security of his username and password and is also responsible for any action taken using the same user name and password.
And how payment may differ depending on the proposed package. For some packages and provided for the full payment, for other packages and you can pay an advance and make the balance within the time established at the time of purchase. In the case of surrender every deposit paid is not refundable.
Each payment must be received and verified by Planet Fans. The packets are confirmed and guaranteed only if it is received by the buyer the confirmation email sent by Planet Fans.
We accept payments with credit cards, paypal and bank transfer. For payments from abroad we recommend that you use the credit card. All payments must be made in EUR. In the case of payment by bank transfer the confirmation e-mail, which contains the invoice and the voucher, it will be sent the following days on receipt of payment on the current account of Planet Fans.
In the case of full payment, after the receipt and verification of payment, Planet Fans will send a confirmation email that contains the invoice and the voucher at the time of arrival in the hotel.
In the case of advance payment, after the receipt and verification of payment, Planet Fans will send a confirmation email that contains the invoice of the advance. Payment of the balance Planet Fans will send a further confirmation email that contains the invoice and the voucher at the time of arrival in the hotel.
In the case where the buyer does not receive a confirmation e-mail, first of all, please check your spam your own e-mail and if you have not yet received anything, and kindly asked me to phone 0039 0585 44758 to request another confirmation email.
Planet NSAIDS is not responsible for any errors of internet connection, while the user makes a reservation online. If the user does not receive an email with a confirmation of the order, and its responsibility to contact the offices of Planet Fans to check the on-line booking before you make another reservation.
2.6 Changes and cancellation of events.
Events can be modified in place, the date, time or erased completely. The places, dates and times of events are usually printed on the entrance fees and may be subject to changes that the user is obliged to check. It is important to check the venue or the local media to ensure you arrive at the time and date right. If an event is fixed again, the ticket of entry will be valid for a new date. All purchases of packages on the website are final and non refundable unless the event is not completely erased. THE ticket lost, stolen, or damaged i cannot be duplicated. In the event of cancellation of the event on the part of the organising company is guaranteed by Planet Fans a full refund of the ticket of admission to the event. The repayment of the other services purchased is not guaranteed and is subject to the cancellation policy of the hotel facilities and other providers of services.
2.7 Validity ticket event input.
Tickets are issued by the organising company or from authorised resellers and ensure the entrance to the event.
2.8 Regulation minors.
At the time of the use of the services, in the case where there is an adult (not parent), and required the approval of at least one of the parents through the form downloadable from the web site. In the case where there is no age: 1. Children under 16 years of age are not allowed 2. Children between the ages of 16 and 18 years must submit the authorisation of at least one of the parents, through the form downloadable from the web site. In any case, the user is obliged to check the regulation of the hotel at which staying.
2.9 Cancellation Policy.
Packages that include the entrance ticket to the event are non-refundable. It is possible to replace the names of participants up to 7 (seven) days before the event.
Packets that do not include the entrance ticket to the event are subject to a refund from the cancellation policy of the hotel facilities.
Our office is closed on saturdays and sundays, therefore, the communications sent over the weekend will be handled the following Monday.
3.1 Delivery delivery mode.
The ticket of admission to the event will be shipped using couriers authorized. It is the responsibility of the buyer provide a address secure delivery and be available for the acceptance. Planet Fans will not be in any way responsible for deliveries refused, of incomplete addresses, jobs claimed and deliveries go back and not be reachable of the recipient. Delivery of the ticket will take place only after the reception and verification by Planet Fans of full payment and on the basis of the calendar of shipments indicated in useful info at the time of purchase. In the event of any inconsistency between the material received is ordered, the user is obliged to inform Planet Fans not later than 2 days from the date of delivery.
Liability and Redress
Planet Fans and responsible for any loss of entrance ticket to the event only up to a maximum amount of the value of the ticket plus VAT.
Planet NSAIDS cannot be liable for any consequential damages to persons or things during the event and/or during the stay booked.
Planet NSAIDS cannot be held responsible for cancellations or changes in reservations, arising from circumstances outside its reasonable control including natural disasters, acts of terrorism or other events of force majeure.
4.3 Death or personal injury.
In any case, Planet Fans will not be responsible for death or personal injury suffered by the Customer or his guests, arising from participation in the event booked. The limitations of liability also extend to any loss or damage suffered to goods of the customer or of any guest or for expenses incurred by the Customer.
5.1 accuracy of the information.
The user declares and guarantees that the information provided during registration is true and complete. The user agrees not to use false names or addresses, or any other false information, using the web site.
5.2 Legal Compliance.
The user declares and guarantees that, during any interaction with the web site, agree to comply with all local laws, regional, national and international standards. In addition, represents and warrants that it shall be at least 18 years old and then to be able to enter into legally binding contracts.
6.1 Copyright. The content and software on this site are the property of “Exclusive Tour Srl” and is fully protected by the law on trademarks and copyrights in the whole italian territory and abroad. You can visit the web site and make a copy of the pages of the web site only for your personal, non-commercial use. It is not permitted without the prior consent reproduce, modify, publish or transmit any of the contents of the website. You can use the web site for the purchase of packages and services for personal use only.
This agreement is governed in accordance with the laws in force in Italy. The user agrees, as Planet Fans, to submit to the jurisdiction of the Italian courts.
Except as expressly stated otherwise, all communications must be sent via e-mail to the address: firstname.lastname@example.org or via snail mail, Planet Fans by Exclusive Tours Srl, Via Mass Avenza, 2 – 54100 Marina di Massa (MS) – ITALY.
All communications will be sent by Planet NSAIDS e-mail to the address that the user has provided during the registration process.
We would like to inform you that the legislative decree n. 196 Of 30 June 2003 ( “the Code for the protection of personal data”) provides for the protection of persons and other subjects with respect to the handling of personal data. According to the above-mentioned regulations, treatment will be based on the principles of correctness, lawfulness and transparency and the protection of your privacy and rights.
Pursuant to Article 13 of law 196/2003, therefore, we supply you the following information:
1) The data supplied by you will be treated exclusively for commercial purposes, administrative and technical measures to the normal delivery of the service provided;
2) The processing of the data we conferred in occasions of promotional activities and/or business relations/ administrative will be carried out by means of suitable computer procedures and manuals, according to procedures designed to ensure the security and confidentiality of information;
3) The data in question will be dealt with by commercial staff, technical and administrative according to their functions, which will make them known to the companies of the group to which Planet Fans belongs, as well as agents and customers for their commercial activities;
4) The holder of the treatment and Exclusive Tour Srl;
5) at any time, you may exercise its rights against the owner of treatment within the meaning of the art. 7 of Legislative Decree 196/2003 (full text: http://www.garanteprivacy.it/garante/doc.jsp?id=722132#art_7).
If you do not wish to receive communications from us and wants to be deleted from our database to send email@example.com a e-mail with the request for cancellation.